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Consumer Security Alerts

Alerts

March 2016: FTC Alert: Scammers Phish for Mortgage Closing Costs

If you’re buying a home, getting close to your closing date and receive an email with money-wiring instructions, STOP.  The FTC warns that scammers have been sending fraudulent emails to buyers stating there has been a last minute change to the wiring instructions, and telling the buyer to wire the closing costs to a different account.  Confirm any changes in instructions with your real estate professional or title company.

Learn more. 


Reported Telephone Phishing Scheme 

Cardinal has learned of a widespread telephone phishing scam.  Cardholders may receive what appear to be automated phone calls or texts, telling them that their ATM/Debit cards are deactivated or locked.

The automated message requests call recipients to "Press 1" where they are to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card’s Personal Identification Number (PIN).  The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to customer accounts via ATMs or POS (point of sale) purchases.

If you receive an email, text message or a telephone inquiry asking for sensitive personal information, please do not respond!

Cardinal Bank will never make unsolicited telephone calls or send unsolicited text messages asking for customers to provide, update or verify personal account information, such as passwords, social Security numbers, PINs, credit or check card numbers or other confidential information.

If you have provided personal information to an unknown source or suspect fraudulent behavior, please call us immediately at 703.584.3400 or 1.800.473.3247. 

 


May 2014: Trusteer Phishing Email Alert

We have been advised of a phishing email that appears to be from Trusteer (support@trusteer.com). Cardinal Bank offers Trusteer Rapport as an additional layer of security for Online Banking and Cash Management Online.

The phishing email requests recipients to update their Trusteer software by running an attached software file, which contains malware.

If you receive this email, please delete it immediately. If you have downloaded the file, discontinue using Online Banking or Cash Management Online and contact Trusteer Support directly at www.trusteer.com.

Please note that your email address is not obtained as part of downloading Rapport and you will not receive emails requesting you to update Rapport. Updates are completed automatically.

Provided below is a sample of the email:

Important Security Update Online Banking Protection Software Update from Trusteer

--- THIS IS AN AUTOMATED RESPONSE. NO REPLY IS NECESSARY ---

Please be sure to restart your computer after installing the new update Sincerely, Trusteer Technical Support

Your internet banking account is valuable to fraudsters. That's why criminals are always looking for new ways to get your online banking details and penetrate your account. Anti-virus and firewalls can't detect the latest attacks, leaving you vulnerable. To protect you against online fraud, please take a moment to Update Rapport - dedicated online banking security software from the experts at Trusteer. It only takes a few minutes to download and install, and there's no need to restart your computer. Trusteer Rapport will: Shield your online bank account from prying eyes Safeguard your online banking identity Protect your internet banking login details Help our fraud team stop malicious attempts against you To ensure delivery of Trusteer. emails to your inbox and to enable images to load in future mailings, please add support@trusteer.com to your email address book or safe senders list. Trusteer is a participant in the U.S.-E.U. and U.S.-Switzerland Safe Harbor programs developed by the U.S. Department of Commerce and the European Union and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S., the E.U. and Switzerland. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site. If you would like to contact Trusteer directly about the Safe Harbor program, please send an e-mail to support@Trusteer.com. Trusteer 545 Boylston Street, 5th Floor, Boston, MA 02116

                                                                                                                                                                                                  

 


Better Business Bureau Scam Alert

Better Business Bureau is issuing an urgent SCAM alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint. The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a scam - BBB does not send complaints as attachments via email.

The email appears to come from a fake BBB employee claiming that the recipient needs to review this matter and advise the BBB of their position. From there, the email appears to direct the recipient to the BBB website, but actually directs them to an outside link. This email is fraudulent and does not originate from BBB. The email attachment and link are malicious. Do not open or click them.

Should you receive such an email, please disregard its message, and report any information received to BBB’s Scam Source, and then delete it. If you have clicked on the link, immediately do a virus scan.

If you receive an email, text message or a telephone inquiry asking for sensitive personal information, please do not respond!

Do not click on links to web pages or open attachments in unsolicited emails from unknown individuals or from individuals with whom you do not normally communicate, or that appear to be known but suspicious or otherwise unusual. If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 703.584.3400 or 1.800.473.3247.

Additional information is available at:

http://www.bbb.org/us/article/alert-scam-email-claims-its-from-bbb-30916 


Warning: Phishing Emails Subject Line: Direct Deposit payment was cancelled.

Cardinal Bank has recently received reports that individuals have received fraudulent email messages that have the appearance of having been sent from NACHA, signed by a NACHA employee and from the IRS. Specifically, the NACHA email claims to be from the “ACH Network Rules Department” and the Subject line reads: “Direct Deposit payment was cancelled.”

Phishing emails frequently have attachments and/or links to web pages that host malicious code and software. Do not click on links to web pages or open attachments in unsolicited emails from unknown individuals or from individuals with whom you do not normally communicate, or that appear to be known but suspicious or otherwise unusual.

If you receive an email, text message or a telephone inquiry asking for sensitive personal information, please do not respond!

Cardinal Bank will never send unsolicited emails asking for customers to provide, update or verify personal account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information.

Additional information is available at: http://www.nacha.org/c/_content.cfm/AID/1050 or http://www.irs.gov/newsroom/article/0,,id=155682,00.html

If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 703.584.3400 or 1.800.473.3247.  


Warning:  Trojan horse seeks credit card and other sensitive information

The Torpig Mebroot Sinowal Virus (aka JS.Scob.Trojan, Scob, and JS.Toofeer) attempts to gain potentially sensitive information from users with infected PCs. When infected users attempt to visit sites requiring a log-in and password, the link and page appear to be legitimate, but the virus redirects them to a different page to gain possible account information.

The Trojan horse malware has been around since 2006, has many variants and can adapt well to current Anti-Virus/Malware products that consumers use today.

Antivirus software detects and responds to various types of malware (malicious software), including viruses, worms and other programs designed to damage or disrupt a computer.  For more information about protecting your computer and your privacy please review the following antivirus software information.  (link to DI antivirus software brochure)

If you believe that you have been a victim of fraud or identity theft, please contact Cardinal Bank immediately and contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity using the links below.

Equifax- http://www.equifax.com/home/en_us- 1.800.525.6285   

Experian- http://www.experian.com- 1.888.397.3742

Trans Union- http://www.transunion.com- 1.800.680.7289

Free Credit Report.com - https://www.annualcreditreport.com/cra/index.jsp

If you have any questions, please contact us at 703.584.3400 or 1.800.473.3247.  Or, complete our Contact Us form.

 


Learn More

Learn more about how to protect yourself from fraud.

 

 

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