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CashBack Rewards FAQs

Cardinal CashBack Rewards FAQs

Questions And Answers

What is Cardinal CashBack Rewards?

Cardinal CashBack Rewards lets you earn rewards by using your Cardinal Bank Visa® CheckCard to purchase merchandise and services. Through this program, you'll receive targeted offers through Online Banking or Mobile App Banking. There is no limit to the rewards you can earn. So, the more you use your Cardinal Bank Visa CheckCard, the more offers you can receive and the more rewards you can earn!

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How do I sign up for Cardinal CashBack Rewards?

Cardinal Bank Visa CheckCard customers are automatically enrolled in Cardinal CashBack Rewards.

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How do I earn rewards?

This rewards program is based on how you currently shop, so the offers you receive are relevant to you. The more you use your Cardinal Bank Visa CheckCard, the more chances you have to receive offers. Using technology based on your activity and our program, your transactions are matched with current merchant offers. To earn rewards, click or tap on an offer to see the details; this automatically loads the offer onto your CheckCard. Then shop at the specified retailer and pay using your Cardinal Bank Visa CheckCard to earn the reward.

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Do I need to use a coupon or code to earn rewards?

Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.

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How do I redeem an offer?

To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your Cardinal Bank Visa CheckCard. Then shop at the specified retailer and pay using your CheckCard to earn the reward. Each offer has different requirements regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.

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When do I receive the rewards for the offers I redeem?

Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.

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Can I use another coupon or discount from this retailer with my offers?

Possibly.  Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.

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Is Cardinal CashBack Rewards free?

Yes, this program is free! There is no cost associated with this program, making it easy for you to earn rewards. This new rewards program is just another benefit of using your Cardinal Bank Visa CheckCard.

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Where do I go to see offers?

You can find offers on the Online Banking home page, the Account History page or in the Rewards Summary page.  New offers will be labeled as "New Offers" until you click to activate them. Once clicked, the reward is "loaded onto" the associated CheckCard. All offers can be viewed by visiting the Rewards Summary page.  You also can view and activate offers in Cardinal Mobile App Banking - great for when you are on the go.

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How can I view all of my offers and/or how can I tell what offers I am supposed to be credited for?

To view all offers that you have redeemed, go to the rewards summary page in Online Banking. The rewards summary page contains all offers you have received, those you have redeemed and the specifics for each offer including the offer expiration dates.  When using Cardinal Mobile App Banking, simply tap on the "Earn Cash Back" button.  New offers, added offers and your cash back amounts will be displayed.

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If I return merchandise used to redeem an offer, do I keep my rewards?

Yes, you will keep any rewards earned.

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