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| Personal Banking |
| Mobile Banking FAQ |
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- How do I access Cardinal Mobile Banking?
In order to access Mobile Banking, you need Online Banking access (a valid User ID and Password/PIN) and a wireless device with an Internet connection. Simply enter www.gocardinal.net into the browser of your Internet-enabled wireless device and then log in using your Cardinal Bank Online Banking User ID and Password/PIN.
- Which mobile devices are supported for Cardinal Mobile Banking?
You can access Mobile Banking from any Internet-enabled mobile phone, PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.
- How does Cardinal Mobile Banking handle Security?
Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data is encrypted using the Secure Socket Layer (SSL).
- Is there a fee to use Cardinal Mobile Banking?
No. Cardinal Mobile Banking is free. (You may be charged for web access from your mobile carrier.)
- What Cardinal Online Banking services does Mobile Banking include?
Cardinal Mobile Banking includes the following services:
- Account Summaries
- Account Transaction History
- Transfers
- View Due Bills
- Pay Bills
- View Pending Bill Payments
- Cancel Pending Bill Payments
- View Bill Payment Histories
- What happens if I get locked out of Cardinal Mobile Banking?
As with Cardinal Bank Online Banking, you must call the Customer Service Center to reset your password. Once your password is reset, you must first specify your new password on Online Banking via your PC. For security reasons, you may not specify your new password on Mobile Banking. Once your password is set up on your PC, you may use your User ID and password to immediately log in to Mobile Banking.
- Can I use Cardinal Mobile Banking if I don’t have a Cardinal Bank account?
No. You must have an Online Banking User ID and Password in order to use Mobile Banking.
- How do I access Cardinal Mobile Banking on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Cardinal Mobile Banking by simply entering the following URL in your browser: www.gocardinal.net.
- How do I access Cardinal Mobile Banking on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: www.gocardinal.net.
- Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
- I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
- Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
- How do I know if my phone is Internet-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is Internet-enabled. Contact your mobile phone carrier to confirm that your phone is Internet-enabled and that the service is activated.
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