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Steps To Take If You Think You Have Been Hacked

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The security and protection of your account is our top priority.  If you are concerned your account or confidential information may have been compromised, (you responded to a fraudulent email, entered confidential information into a fake\malicious website, answered questions on a phone call you did not initiate, etc.,) please follow these steps as we’re here to help.

Tips and Tools To Protect Yourself



Contact Cardinal Bank immediatelyif you are a victim to any form of Phishing or Fraud.

Call 703-584-3400 or 800-473-3247, option 2.  Our representatives are available Monday-Friday from 8 am to 6 pm and Saturday from 9 am to 1 pm, ET.

Change all passwords.  Remember, longer passwords are better and use a passphrase instead of a password.

View our Password article at

Delete any bank sensitive emails

Keep your Inbox and Sent items clean when it comes to any bank or confidential emails.  Always empty the deleted items.

Contact one of the three major credit bureausto set-up a free initial fraud alerts for 90 days.  You can also complete an Identity Theft Report with the option to add an extended fraud alert and credit freeze (some fees may apply). 

Equifax:  800-525-6285,

Experian:  888-397-3742,   

TransUnion:  800-680-7289,

It is only necessary to contact one credit agency as they will contact each other on your behalf. 

 Contact the Federal Trade Commission(FTC) to complete an Identity Theft Affidavit Report.

877-438-4338 or visit

 Report fraud promptly to your local law enforcement and to the Internet Crime Complaint Center.

Call your local non-emergency policy number


 Set up automatic updates

Turn on automatic updates on your computer and all mobile devices to ensure all software, including the operating system, are kept up-to-date with current patches and fixes to avoid vulnerabilities.

 Scan your computer

Keep all anti-virus, anti-spyware and anti-malware detection up to date.

 Turn on your computers firewall

Verify your computer settings to confirm your firewall is turned on.

As always,Cardinal Bank will never request your Online Banking user name or password information.  We do not request you to provide or confirm confidential information via email or social media.