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Cardinal Purchase Alerts

Questions And Answers

How do I sign up for Cardinal Purchase Alerts?

Simply go to visa.com and enroll your consumer Visa CheckCard and/or Credit Card number(s) and set-up your alert preferences. 

Please note that Business CheckCard and Credit Card holders are not eligible for this service.

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What types of Cardinal Purchase Alerts are available?

Consumers can choose to receive alerts for different types of transactions processed by Visa:

  1. Individual transaction amount thresholds
  2. International transactions
  3. Card-absent transactions, such as telephone or online purchases

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Will I get an alert every time I use my card?

You can control your alerts by setting-up your own preferences.  This will determine how often you receive an alert.  For example, if you choose to receive an alert for purchases of $50 or more, you will only receive an alert only for purchases at that threshold and no alert will be sent for any purchase under $50.

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Will I receive alerts for my CheckCard and Credit Card transactions?

Cardinal Purchase Alerts monitor both consumer CheckCard and Credit Card transactions, however, business CheckCard and Credit Cards are not eligible for this service. 

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What type of transactions will I receive an alert for?

Cardinal consumer CheckCard and Credit Card customers will receive alerts on the following types of transactions:

  • Signature-based transactions (choose "credit" and sign)
  • Online, phone and mail transactions processed by Visa or VisaNet
  • International purchases processed by Visa or VIsaNet
  • ATM withdrawals processed by Visa, VisaNet or the Plus Network

The following types of transactions will NOT receive a purchase alert:

  • Pin-based transactions (choose "debit" and enter your PIN)
  • Online, phone and mail transactions processed by a network other than Visa or VisaNet
  • International purchases processed by a network other than Visa or VisaNet
  • ATM withdrawals processed out of the Visa or Plus network such as NYCE or STAR

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Will I receive an alert if I purchase something on the Internet?

Online purchases processed by Visa or VisaNet are monitored by Cardinal Purchase Alerts and you will receive an alert if your purchase meets or exceeds the dollar amount threshold you established.

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Are Cardinal Purchase Alerts different than Card Fraud Alerts?

Yes. Cardinal Purchase Alerts powered by Visa are designed to notify you every time a purchase is made based on the preferences you establish.  Cardinal Fraud Alerts will notify you of a suspicious purchase that is not in your normal purchasing behavior.  View our comparison chart for details.

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What information is included when I receive an alert?

Each alert contains transaction information, including the purchase amount, merchant name and location (if available), and the last four digits of the Visa card used.

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How am I notified of an alert?

When you sign-up for Cardinal Purchase Alerts, you may choose to receive alerts via SMS text message, by email, or both.

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Will I receive alerts on my business CheckCard and Credit Card?

No.  Cardinal Purchase Alerts are only offered to our consumer CheckCard and Credit Card owners.  However, Cardinal Fraud Alerts cover both consumer and business purchases and transactions.

 

 

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Cardinal Purchase Alerts Powered by Visa Frequently Asked Questions

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